Shipping Policy

Here is a sample Shipping Policy in English for your website Dua Fabrics. You can adjust the specifics (rates, time, carriers) as per your actual operations.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
During sale periods or high demand, processing may take an additional 1–2 days.

2. Shipping Methods & Carriers

We use trusted courier services (e.g. local postal, well-known logistics companies) to deliver orders.
You will receive a tracking number once your order is dispatched.
If the delivery service in your area is limited, we may contact you to suggest alternate options.

3. Domestic Shipping (within Pakistan)

Standard Delivery: 2–5 business days (depending on your city/region).
Express Delivery: 1–2 business days (available in major cities, additional charges apply).
Shipping cost is calculated at checkout based on weight, volume, and destination.

4. International Shipping

We currently ship to selected countries (please check the available shipping destinations at checkout).
International delivery time: 7–21 business days, depending on the destination and customs clearance.
International shipping fees, duties, taxes, and customs charges (if any) are the responsibility of the customer.

5. Shipping Rates

Shipping cost is calculated automatically during checkout, based on your location, order weight, and chosen shipping method.
Sometimes we may offer free shipping promotions if your order total exceeds a certain amount.

6. Tracking Your Order

Once your order is shipped, we will email you the tracking information.
Use the tracking number with the courier’s website to see real-time status.
If tracking shows no update for more than 7 days (domestic) or 14 days (international), please contact us.

7. Failed Delivery & Returns to Sender

If the courier attempts delivery and cannot deliver (wrong address, no response, etc.), the package may be returned to us.
In such cases, you will be responsible for the return shipping cost and any re-shipping charges.
We will contact you before re-dispatching the package.

8. Lost, Stolen, or Damaged Packages

In case your package is lost or stolen after being marked delivered, we are not liable. Please contact the courier or local post office first.
If the package arrives damaged, you must notify us within 48 hours of delivery. Please provide photos of the damage and packaging.
We will evaluate case-by-case and may replace the item or refund, depending on the evidence and situation.

9. Address Changes & Corrections

Please ensure your shipping address is correct and complete at time of ordering.
If you want to change/address modify after placing the order, contact us immediately.
Once the order is shipped, address changes may not be possible or may incur extra cost.

10. Contact & Support

If you have any questions about shipping, delivery, or your order status, feel free to contact us at:
• Email: [your support email]
• Phone / WhatsApp: [your phone number]
We aim to respond within 24 hours on business days.

If you like, I can also translate this policy into Urdu and format it so it’s ready to add to your website. Do you want me to do that?